Help center

We are here to help you

At PiggyBankGirls we love to keep you informed!


What are the benefits of becoming a premium member?

When you upgrade to premium, you will get much closer to the girls. Specifically, that means that you can enjoy the following features:

  • • You can send unlimited messages to hundreds of girls.
  • • You can access our section PBG Free Videos, where you can enjoy exclusive long videos.

Which payment methods can I choose?

We accept Visa, MasterCard, American Express and JCB as well as Maestro (UK), Switch/Solo (UK) and Carte Bleue (France).

What appears on my bank statement?

You will be billed discreetly. PiggyBankGirls purchases will appear as "TRANSLEASE-DUBLIN" on your bank statement.

My credit card transaction keeps failing. What can I do?

If your credit card transaction was declined please make sure you followed all these requirements:

  • - You filled out all of the fields on the order form
  • - You entered the correct expiration date
  • - You removed any spaces or dashes in your credit card number
  • - You entered your email address correctly
  • - You are currently in the country where your credit card was issued
  • - You have sufficient funds on your credit card or bank account

If you did or checked all of the above and it is still not working, please write us an email at support@piggybankgirls.com.

Remember: due to security reasons and to prevent duplicate transactions you are only able to attempt a transaction once every 10 minutes. Therefore, please wait at least 10 minutes before submitting your information again.

What can I do if I did not receive the content I purchased or if I am not satisfied with it?

If you did not receive the content you purchased or if it is not as it had been promised, please write us an email at support@piggybankgirls.com. We are always willing to solve any problems you might have, please contact us and we will get back to you within 48 hours.

Rules for messaging

Generally, we want to maintain a friendly and polite climate on our site. If you like dirty talk, make sure that the girls agree to it before you start. Apart from that, the following things are not tolerated on PiggyBankGirls:
• Illegal behavior in chats;
• Abusive and racist comments;
• Spamming;
• Molesting;
• Publishing private information of other users or girls;
• Pretending to be another user or girl;
• Threats;
• Blackmailing;
• Promoting and/or recruiting models for other websites.

Where can I change my account details?

You can change your account details in the “Account settings” section on your profile (remember you need to be logged into your account before clicking this link).

How can I cancel/reactivate my account?

You can cancel your account by clicking “Deactivate your account” on the settings section of your profile. If you want to reactivate your account, then you can email support@piggybankgirls.com and they will take care of this.

I receive too many e-mails. What can I do?

You can go to your “Account settings” and deactivate the emails you do not want to receive by clicking the blue dot next to them.


Can't find what you're looking for?

If you cannot find an answer to your question here, please send us an email at the following address